Customer Communication

IMDS provides you with the leading Multi-Channel Client Communication Management (GCC / CCM) solutions and lets you get the most out of customer contact  by creating relevant, high-impact, real-time customer communications.

Overview

 

A multichannel client communications management solution

Manage customer information to better understand your customers and their context to drive superior business outcomes.  Improve your customer experience with relevant, meaningful communications delivered through whatever channel your customer chooses.

Strengthen customer relationships by simplifying invoice payments, viewing information. Provide a mobile-driven experience optimized for each channel (paper, web, mobile, interactive voice and SMS).

Our solutions will allow you to create real-time customer experiences based on precise customer and behavioral data proving that you understand the customer’s needs.